People contact us most about account setup, KYC verification, deposits and withdrawals, and how our product range works — from football and Liga 1 coverage through live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger) to popular slots like Aviator and Sweet Bonanza and esports markets (Mobile Legends, Free Fire, PUBG Mobile). Many questions also touch mobile installation (Android APK and iOS browser flow), local payment options such as DANA or e-wallet, and the withdrawal review process.
This FAQ is designed to resolve routine questions about those topics: step-by-step account opening and verification, transaction status checks, the differences between live tables and slot machines, and typical bonus terms. We also explain how to check deposits using mobile banking / local payment / online payment / e-wallet / mobile banking or bank transfers (local payment, online payment, e-wallet, mobile banking) and when a matter needs manual review. Services are available only where local law permits.
Use the grouped questions below to find quick answers or follow the mobile-focused instructions when you use our Android app or access lebah from an iPhone browser. On mobile you can view pending transactions, upload KYC images, and change push-notification preferences. If an answer here does not fully resolve your issue, prepare your account ID and a screenshot and contact our support team via in-app chat so we can investigate.
Account and registrationhow to start, KYC verification, password recovery
Payments and transactionsdeposit and withdrawal via local payment / online payment / e-wallet / mobile banking / local payment / online payment
Game rulesfootball betting, live-dealer tables, slots, esports markets
Security and account careaccount protection and jurisdiction notice
Below we group the most asked operational questions. Expand a question to read a concise, mobile-oriented answer with practical steps and when to escalate to support.
Account and registration
We guide you through a short, phone-first flow. On Android, download our APK from the official site and allow installation from unknown sources; on iOS, open lebah in Safari and use the browser access path we describe. Tap Register, enter an email or mobile number, set a password, and confirm your contact via SMS or email. Complete KYC by uploading your national ID and a selfie through the mobile camera. KYC review normally completes within a few business days; we notify you by push and email. Service is available only where local law permits.
From the mobile login screen tap "Forgot password". Enter your registered email or phone number and we send a one-time code or reset link. On Android or iOS follow the link and set a new password; the link is time-limited for security. If your account uses social login (Apple/Google) reset through that provider. If you cannot receive codes, contact support with your account ID and a recent KYC photo to verify identity; we will guide a manual reset after verification. Keep your mobile number current to avoid delays.
We store KYC and account data in encrypted systems with strict access controls and regular audits. Personal information submitted for verification is used only for identity checks, fraud prevention, and compliance with applicable laws. Access by staff is logged and limited to specific roles. We recommend using unique passwords and enabling any available device lock on the app. For data questions consult our [[legal notice]] and contact support; we respond to lawful requests and handle retention according to the jurisdiction where services are provided.
Payments and transactions
A transaction that does not complete can show as pending, failed, or reversed. First check your transaction history in the mobile app and the sending wallet or bank (DANA, e-wallet, mobile banking or your bank app). Common causes include mismatched virtual account numbers, network timeout, or maintenance windows (high traffic during Liga 1 matchdays or local holidays such as Idul Fitri can slow processing). If funds left your provider but did not credit your account, contact support with the transaction ID, timestamp, and a screenshot so we can trace and request a reversal with the partner.
Fee policies vary by payment method. Typically, we do not charge for many deposit methods, but third-party providers or banks (local payment, online payment, e-wallet, mobile banking) or e-wallets may apply transfer fees. Withdrawals may incur partner processing fees or nominal network charges depending on the method you choose. Check the payment page in the app for current notices before confirming. If you believe a fee was charged in error, send us the transaction proof and we will review it with the payment partner and respond with next steps.
Bonuses commonly include wagering requirements, eligible games, expiry windows, and maximum cashout limits. Wagering may exclude live-dealer tables or limit contributions from certain games; slots often contribute fully while table games may contribute less. Offers usually require one account per person and exclude accounts from restricted jurisdictions. Always read the bonus-specific terms in the app: they explain playthrough multipliers, minimum deposit to qualify, and how bonus rounds and bets interact with wagering requirements. For disputes, prepare your account ID and timestamps before contacting support.
Games and support
Live-dealer tables stream real dealers from multi-camera studios and offer games like blackjack, roulette, baccarat, and Dragon Tiger with real-time interaction. Slots are software-driven, RNG-based games such as Aviator, Sweet Bonanza, and Gates of Olympus with faster spins and different volatility. On mobile, live dealers consume more data due to video streaming, while slots are lighter and usually load faster. Rules, bet limits, and payout mechanics differ; check game rules in the app for each title and try in Wi‑Fi if data usage is a concern.
Our support team handles Indonesian (Bahasa Indonesia) and English across in-app chat and email. Response times vary by channel and during high-demand periods or local holidays such as Idul Fitri they may be slower. When you contact support, include your account ID, device type (Android or iOS), and any transaction IDs for faster handling. For location-specific questions — for example payments processed in Jakarta or Surabaya — please note the city in your message to help the team route the query to the right payments specialist.