lebah Platform Account Terms

When you create an account with us at lebah, you agree to the terms that govern your use of our platform—our sportsbook, live-dealer tables, slot games, and esports markets. We've designed these terms to be straightforward: they outline your rights and responsibilities, our commitments to protect your data and funds, and the conditions under which we operate in jurisdictions where online gaming is legally permitted.

Our lebah platform operates in specific regions where local law permits online gaming. Before you open an account, verify that access to our services complies with regulations in your location. We do not offer our platform in jurisdictions where online gaming is prohibited. These terms reflect our commitment to fair, transparent, and secure gaming—covering account opening, deposits and withdrawals, bonus policies, dispute resolution, and our accountability to you as a player.

This page sets out our full terms of service. By using lebah, you confirm that you accept these terms and that you are responsible for verifying compliance with your own jurisdiction's laws.

Account Opening and Our Eligibility Requirements

To open an account on lebah, you must be at least 18 years old and a resident of a jurisdiction where we operate. During registration, we ask for your full name, email address, date of birth, phone number, and residential address. We conduct identity verification using government-issued documents—a driver's license, national ID, or passport—to confirm that your details match official records. This Know-Your-Customer (KYC) process protects both you and us by preventing fraud and ensuring compliance with financial regulations in regions like Jakarta, Surabaya, Bandung, and Medan.

You are responsible for providing accurate information. If you submit false or misleading details, we reserve the right to suspend or close your account immediately. You must also notify us of any changes to your information—such as a new address or phone number—by updating your account settings. We will never ask for your password via email or chat; any request for your password should be treated as a security threat and reported to our support team immediately.

Deposits, Withdrawals, and Our Payment Processing

We accept deposits through DANA, e-wallet, mobile banking, local payment, online paymente-wallet, and virtual-account transfers via mobile banking, local payment, online payment, and e-wallet. E-wallet deposits process instantly; bank transfers complete within our standard review window. We do not charge hidden deposit fees—the amount you transfer is the amount credited to your account. When you request a withdrawal, funds are returned to your original deposit method. We process withdrawal requests subject to our account verification procedures and do not guarantee fixed processing times; instead, we process all requests fairly according to applicable banking schedules.

You may withdraw your funds at any time, subject to the following conditions: all pending bets must be settled, and if you've received a bonus on your account, you may need to meet play-through requirements before withdrawing bonus funds. We will never hold your personal deposits—only promotional bonus balances are subject to wagering conditions. If a withdrawal request is delayed, our support team in English will provide you with a status update and explain the reason for any hold.

E-wallet deposits

Instant credit; no fees; available 24/7; supported on mobile and desktop.

Bank transfers

Process within standard banking hours; subject to our verification review; no deposit fees.

Withdrawal conditions

Personal funds withdraw anytime; bonus funds subject to play-through; all pending bets must settle first.

Account verification

We may request additional documents to verify your identity before processing large withdrawals.

Bonus Terms and Our Promotional Offers

We occasionally offer promotional bonuses to new and existing players—deposit matches, free-play credits, or special event promotions during holidays like Idul Fitri, Idul Adha, or Imlek. Each promotion comes with specific terms: a minimum deposit requirement, a play-through multiplier, or game restrictions (for example, a bonus may be valid only on slots, not live-dealer tables). We display all bonus conditions clearly before you accept any offer. If you do not accept a bonus, it will not be applied to your account.

Bonus funds are held separately from your personal deposit and are subject to play-through requirements—meaning you must wager the bonus amount a specified number of times before converting it to personal funds eligible for withdrawal. If you do not meet the play-through requirement within the promotion period (typically 14 to 30 days depending on the offer), the bonus expires and is forfeited. Your personal deposit balance is always yours to withdraw, regardless of bonus terms. We do not mix promotional and personal balances—you can track them separately in your account dashboard.

Our lebah terms ensure transparency: you know what you deposit, what bonuses require, and when you can withdraw. We do not hide conditions in fine print.

Account Conduct and Our Community Standards

We expect all players to use lebah fairly and lawfully. You agree not to abuse our platform by: opening multiple accounts to exploit bonuses, using automated tools or bots to play games, colluding with other players in live-dealer games, or attempting to manipulate game outcomes. We monitor accounts for suspicious activity and reserve the right to suspend or permanently close any account that violates these standards. If we close your account due to misconduct, we will refund your personal deposit balance but may forfeit any unpaid bonuses.

You also agree that you will not use our platform for money laundering, sanctions evasion, or any illegal activity. We work with financial compliance authorities and may report suspicious accounts to relevant regulators. If your account is flagged for compliance review, we may temporarily freeze your funds while we investigate. During that period, you cannot place new bets or withdraw, but you remain the owner of your funds. Once the review concludes, we will either restore full access or explain why we must close your account.

Service Availability and Our Jurisdiction Notice

Our lebah platform is available only in jurisdictions where online gaming is legally permitted under local law. We do not operate in regions where gaming is prohibited. You are solely responsible for verifying that access to our services is legal where you reside. If you access lebah from a jurisdiction where gaming is restricted, we reserve the right to suspend or close your account and return your balance to your registered payment method.

We are not liable for any losses, damages, or legal consequences arising from your use of our platform in jurisdictions where gaming is prohibited or if you breach any local law. By opening an account, you confirm that you have verified the legal status of online gaming in your location and that your use of lebah complies with all applicable regulations. If you are uncertain about the legal status in your region, consult a local legal adviser before creating an account.

Dispute Resolution and How We Handle Complaints

If you have a dispute with lebah—such as a question about a game outcome, a billing discrepancy, or a withdrawal delay—please contact our support team in English during operating hours. We will investigate your complaint and provide a response within a reasonable timeframe, typically 5–7 business days. Our support team has authority to review game logs, transaction records, and account activity to determine the facts and reach a fair resolution.

If you remain unsatisfied after our investigation, you may request a formal dispute review by our compliance officer. During this process, we will re-examine the evidence and provide a written decision. Our decision is final; we do not offer further appeals beyond this stage. However, nothing in these terms prevents you from pursuing legal action in your local courts if you believe we have acted unlawfully.

Changes to These Terms and Account Termination

We may update these terms at any time. When we make changes, we will notify you by email and display a notice on our platform. If you do not agree with the updated terms, you may close your account and request a full refund of your balance. Continued use of lebah after a change to our terms constitutes your acceptance of the new terms.

We may terminate your account at any time if you violate these terms or if we believe continuing your account poses a legal or compliance risk. Upon termination, we will refund your personal deposit balance within a reasonable timeframe, typically within 10–14 business days. We will not refund any forfeited bonuses or promotional credits. If your account is terminated due to your violation of these terms, we may retain records of your activity for compliance purposes and share that information with relevant financial authorities if legally required.